Returns & Refunds PolicyThanks for shopping at Bonds Trophy Shop, if you are not entirely satisfied with your purchase, we're here to help!
It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Any shortages must be notified to us within 7 days from delivery.
It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.
We will not accept liability for goods lost in transit unless we are notified within 10 working days from the expected delivery date.
If the goods are faulty, incorrect or damaged on delivery, the company will meet the cost of return. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
Cancellation of Orders & Returned Goods
If you are not totally satisfied with any products that have not been engraved or customised, you can return them within 10 working days, starting from the date after the day of delivery, for a refund or credit. It is your responsibility to return purchases in pristine condition in original boxes and packaging.
The cost of returning goods to us shall be borne by you. We recommend that you obtain proof of postage and return via a reputable courier or Royal Mail Recorded Delivery.
Please ensure that the goods are suitably packaged to prevent damage in transit. We reserve the right to deduct the cost of replacing these items from any refund when goods are returned to us damaged (if we are not notified beforehand).
Your right to return or cancel goods to us does not apply to any items that have been engraved or customised specifically for you.
How to Notify us
You should email us at firstname.lastname@example.org to notify us of your return and explain the reason why so we can record the delivery. Alternatively, please contact a member of the customer support team (Chris or Davie) on 01455 890007 during office hours (9am to 5pm Mon – Fri, 9am to 12pm Sat).
When sending returns please address the package to:
Bond Street Trophies Ltd
Shop 3 & 4 Clifton Way,
Leicestershire. LE10 0XN
Please ensure your package is returned within the 10 day limit.